Refund &Return Policy

1. The short version

Yes, we offer refunds. You have 30 days from the day your order arrives to tell us you want to return it, and a further 14 days to send it back.

• Items must come back unused, in resaleable condition and in their original packaging.
• Refunds go back to the original payment method within 5 to 10 business days of us receiving the return.
• Faulty, damaged or wrong items are refunded or replaced in full, including postage both ways.
• Digital downloads cannot be refunded once the download has begun.
• Return postage is paid by you unless the item is faulty or we sent the wrong thing.

This policy applies identically across all three of our brands, all of which are operated by Breedo Enterprises.

2. Your right to cancel and return

You may cancel an order for any reason, without giving a reason, up to 30 days after the day you receive it. Tell us within that window by emailing support@breedoenterprises.com or using our contact form, quoting your order number.

Once you have told us, send the item back within 14 days. We will confirm the return address when you contact us, because it depends on which fulfilment partner shipped your order — please do not send anything back before contacting us, as unannounced returns can go astray.

This right is in addition to, and does not replace, your statutory rights.

3. Condition of returned items

To receive a full refund, returned items must be:

• unused, unworn and unwashed;
• in the condition you received them, with any tags still attached;
• in their original packaging where that packaging protects the item; and
• complete — including any inserts, bookmarks or extras that came with them.

Books: you may open a book and look through it, in the same way you would in a shop. A book returned with broken spines, creased pages, annotations or other marks of reading is no longer resaleable, and we may reduce the refund to reflect that.

Apparel: may be tried on, but not worn, washed or altered. Items returned carrying scent, hair or marks cannot be refunded in full.

Where we reduce a refund for diminished value, we will tell you why and by how much before we process it.

4. Items we cannot accept back

• Digital editions once the download has started or the file has been accessed.
• Personalised or custom-made items, including signed copies inscribed to a named person and made-to-order merchandise printed with your own text.
• Gift cards and vouchers.
• Items sealed for hygiene reasons where the seal has been broken.

None of this applies if the item is faulty, damaged or not what you ordered — see section 6.

5. How to return something

Step 1 — Contact us

Email support@breedoenterprises.com or use the contact form. Include your order number, which item you are returning and why. Order numbers start with HA-, BW- or A78- depending on which brand you ordered from.

Step 2 — We confirm the return address

We reply within 1 business day with the correct return address and a return reference to include in the parcel.

Step 3 — Send it back

Pack the item securely and send it within 14 days of contacting us. We recommend a tracked service: until the parcel reaches us it is your responsibility, and we cannot refund an item that never arrives.

Step 4 — We inspect and refund

We inspect the return on arrival and email you the outcome. Approved refunds are issued within 5 to 10 business days.

6. Faulty, damaged or incorrect items

If an item arrives faulty, damaged in transit, or is not what you ordered, tell us within 14 days of delivery and send a photograph of the problem if you can. We will, at your choice:

• replace the item at no cost; or
• refund you in full, including the original delivery charge.

We pay return postage on faulty, damaged or incorrect items. Either we send you a prepaid label, or we reimburse the postage you paid on production of a receipt. You never pay to return a mistake of ours.

7. How refunds are issued

• Same method. Refunds go back to the payment method you used. We cannot refund to a different card, account or person.
• Timing. We process approved refunds within 5 to 10 business days of receiving the return. Your bank or card issuer may take a further 3 to 5 business days to show it.
• Card payments are refunded through Stripe; PayPal payments are refunded through PayPal.
• Delivery charges. Where you return an entire order, we refund the standard delivery charge you paid. If you chose an upgraded delivery service, we refund the standard rate rather than the premium. We do not refund delivery on a partial return.
• Fees. We charge no restocking fee and no administration fee on any return.

Your refund confirmation comes from the brand you ordered from, with Breedo Enterprises named as the seller, and the credit on your statement shows the same BREEDO descriptor as the original charge.

8. Exchanges

The quickest way to exchange an item — for a different size, for example — is to return the original for a refund and place a new order. That way you are not waiting on stock. If you would rather we handled it as a straight exchange, ask when you contact us and we will arrange it where the replacement is in stock.

9. Late or missing refunds

If more than 10 business days have passed since we emailed you a refund confirmation and you still cannot see the money, check with your bank or card issuer first, as posting times vary. If it still has not appeared, contact us with your order number and we will trace it with our payment processor and send you the transaction reference.

10. Before you raise a chargeback

If you do not recognise a charge, or something has gone wrong with an order, please contact us first. A charge from us always begins BREEDO followed by the brand you bought from. We can almost always resolve a problem faster than a bank dispute, which can take several weeks. Contacting us does not affect your right to raise a dispute with your bank later.

11. Contact for returns

• Returns and refunds: support@breedoenterprises.com
• Online: contact form